Introduction

Welcome to Shaadi Partners, an online wedding portal designed to connect wedding clients with their required vendors. Our platform aims to streamline the wedding planning process, offering a wide range of services and resources to ensure a seamless and memorable experience for both clients and vendors. This policy outlines the guidelines, terms, and conditions for using Shaadi Partners. By accessing or using our platform, you agree to comply with this policy.

User Registration

Clients

1. Eligibility: Clients must be at least 18 years old to register and use Shaadi Partners.
2. Account Creation: Clients must provide accurate and complete information during the registration process.
3. Account Security: Clients are responsible for maintaining the confidentiality of their account credentials and are liable for all activities that occur under their account.

Vendors

1. Eligibility: Vendors must meet the minimum requirements and possess the necessary licenses and certifications to offer their services.
2. Account Creation: Vendors must provide accurate and complete information about their business, including contact details, services offered, and pricing.
3. Verification: Shaadi Partners may conduct background checks and verify the credentials of vendors to ensure quality and reliability.

Services Offered

Clients

1. Service Search: Clients can browse and search for vendors based on categories, location, and other preferences.
2. Booking and Scheduling: Clients can book services and schedule appointments with vendors through the platform.
3. Reviews and Ratings: Clients can leave reviews and ratings for vendors based on their experience.

Vendors

1. Profile Management: Vendors can create and manage their profiles, showcasing their services, portfolio, and client testimonials.
2. Client Interaction: Vendors can communicate with clients, respond to inquiries, and manage bookings.
3. Payments: Vendors can receive payments through the platform for services rendered.

Payment and Refund Policy

1. Payment Methods: Shaadi Partners supports various payment methods, including credit/debit cards, net banking, and digital wallets.
2. Payment Security: All transactions are secured using industry-standard encryption and security protocols.
3. Refunds: Refunds are subject to the terms and conditions of the respective vendors. Clients must contact vendors directly for refund requests.

Code of Conduct

Clients

1. Respect and Courtesy: Clients must treat vendors with respect and courtesy at all times.
2. Honest Feedback: Clients are encouraged to provide honest and constructive feedback about their experiences.
3. Termination by Shaadi Partners: Shaadi Partners reserves the right to suspend or terminate accounts that violate this policy or engage in fraudulent or abusive behavior.
4. Consequences of Termination: Upon termination, users will lose access to their accounts and any data associated with them.

Modifications to the Policy

Shaadi Partners reserves the right to modify this policy at any time. Users will be notified of any significant changes through email or platform notifications. Continued use of the platform after modifications constitutes acceptance of the updated policy.

Contact Information

For any questions or concerns regarding this policy, please contact Shaadi Partners at:

Clients

1. Email: welcome@shaadipartners.com
2. Phone: +91-522-316-8950
3. Address: Shaadi Partners, L-3/80,Sector D, Aliganj, Lucknow 226024
4. Thank you for choosing Shaadi Partners. We look forward to helping you create a memorable wedding experience!